Frequent Asked Questions

1.What is HKJC Priority Programme?
-HKJC Priority Programme has been established specially to thank account holders who have been long-time customers and given tremendous support to the Club over the years. The programme is offered by invitation only to selected account customers.

- After being invited to join HKJC Priority Programme, customers are entitled to enjoy all the current privileges applicable to the relevant tier of the Priority Card. The accumulation of points in the current season will determine the privilege tier to be enjoyed by the customer in the following season.

Priority Red
Priority Silver
Priority Gold
Priority Black
Point Requirement
6,000
10,000
30,000
120,000

The ways to accumulate points for Priority Programme:
•Frequency of your participation in racing and football through your Betting Account
•Amount of your participation in racing and football through your Betting Account
•Frequency of your visits to racecourse facilities during race meetings
•Opening of an HKJC Betting Account and the length of time you have been using it
•Shopping at designated Racecourse gift shops. (Once per race meeting, regardless of the number and amount of purchase)


2.Who is eligible to join HKJCPriority Programme?
- In order to reward customers for their support, HKJC Priority Programme invites selected Betting Account customers to enjoy a host of customized betting services, racecourse privileges and premium customer services. Eligibility criteria for HKJC Priority Programme will be taken into account include the number of years the Betting Account has been used, the activeness of participation in racing and football through the betting account and the frequency of participation in Club-related activities.


3. Can HKJC Priority Programme customers be upgraded to higher tiers?
- Yes. Our computer system maintains records of your usage of The Hong Kong Jockey Club services. During each season, if you reach the accumulated point requirements for the next tier, you will be upgraded to that level, and enjoy more premium service. Customers accumulate Priority Points during applicable period in 2014/15 Racing season. A minimum amount of points has to be accumulated to qualify for the card tier in 2015/16 Racing season.
Customers who have accumulated sufficient Priority Points to entitle tier upgrade. New tier card will be issued in the next month. The last new card issue date will be subject to the date of Season Final. Related details will be announced via Priority Programme communications.
4.What are Priority Rewards and Priority Coins? How do I earn Priority Coins?
- To thank HKJC Priority Programme customers for their support, we have introduced Priority Rewards, a range of gifts and privileges from a wide range of merchants. You can spend Priority Coins anytime to redeem Rewards items of your choice. We award Priority Coins according to customer tiers before the start of each season.

Each tier is awarded as follows:

Tier
Priority Red
Priority Silver
Priority Gold
Priority Black
Priority Coins
2
8
18
38



5. How do I join the Priority Rewards programme?
- Priority customers are automatically enrolled in the Priority Rewards programme.
 
6. How long are Priority Coins valid?
- Priority Coins for the current season are valid till 31 August 2015.


7. Can Priority Coins be exchanged for cash?
- No. Priority Coins cannot be exchanged for cash.



8. Can Priority Coins and Priority Points be transferred to other accounts?
- No. Priority Coins and Priority Points cannot be transferred to other accounts.


9. How can I earn more Priority Coins?
- Priority Coins are issued according to customer tiers before the start of each season. You can receive more Priority Coins only if you accumulate enough Priority Points to reach the requirements of the next tier. Additional Priority Coins will then be transferred to customer’s account automatically.

Each tier requires the following points:

Priority Red
Priority Silver
Priority Gold
Priority Black
Point Requirement
6,000
10,000
30,000
120,000


Example 1 (for customers who have not yet redeemed any Priority Coins):

Priority Coins awarded to Priority
Red customer at start of Season
Difference in Priority Coins
between Priority Red tier and
Priority Silver tier
Priority Coins balance after
reaching new tier
2 coins
6 coins
2 + 6 = 8 coins

Example 2 (for customers who have redeemed Priority Coins):

Priority Coins awarded to Priority
Red customer at start of Season
Number of Priority Coins
redeemed before
reaching Priority Silver tier
Difference in Priority
Coins between Priority
Red tier and Priority Silver tier
Priority Coins balance
after reaching new tier
2 coins
1 coins
6 coins
2 - 1 + 6 = 7 coins


10. How can I redeem Priority Rewards?
- Priority Customers can log in to the exclusive website www.hkjcpriority.com to choose and redeem gifts, as follows:
Login and select your reward. Then click “Redeem". After reading the redemption logistic and terms, select your redemption location and click “Confirm”. Input your redemption quantity under “Selected rewards”, and then click “Submit”.
After submission, click "Confirm" to redeem rewards and once your Priority Coins have been deducted, a redemption letter will be mailed to your address registered with The Hong Kong Jockey Club. Please visit your selected redemption location along with the redemption letter to redeem your gift. Postal wait times depend on individual suppliers. You can print or save your redemption record for further reference.
Priority Customers can also submit the Rewards Redemption Form, by fax, email or mail.
11. How can I get a Priority Rewards programme gift catalogue?
- A Priority Rewards programme gift catalogue is posted to every Priority Customers before the start of each season. Customers may also view the gift catalogue online at this website.
12. Is the Priority Rewards programme gift catalogue regularly updated?
- Yes. The Priority Rewards programme gift catalogue is updated from time to time. New gifts and privileges are made available from a variety of merchants to let Priority Customers enjoy more rewards.
13. Why is an item I saw in the Priority Rewards programme gift catalogue listed as out-of-stock online?
- Items in the Priority Rewards programme gift catalogue are all specially selected and made available in limited editions while stock lasts. New gifts and privileges are added to the catalogue during each season. For the most up-to-date selection, please refer to this website.
14. How can I check my Priority Coins / Priority Points?
- To check your account any time, simply enter your Web User Name or Betting Account Number and Web Password at this website. Priority Points will be updated every 5th, 12th , 19th and end of every month.
15. What can I do if I forget my password?
- You may contact our Customer Care at hotline 1818 to retrieve your password.
16. How often is my online statement updated?
- Your online statement will be updated once a month.
17. Can I book racecourse venues on this website?
- This website only provides information about reserving venues. You can book venues through our telephone hotlines : 1818 (Priority Customers), 1815 (Owners), 1814 (Members), 2966-8232 (Racing Club Members).
18. Why I cannot see the content of this page?
- The site supports browsers Internet Explorer 7, Firefox and Google Chrome. Please upgrade your browser to view this site.
19. Can I use my Priority Coins redeemed HK$50 (C050) Racecourse Dinning Coupon together with the complimentary cash coupons from this season Priority Booklet?
- Yes, you may use my Priority Coins redeemed HK$50 (C050) Racecourse Dinning Coupon at Inner Circle. Inner Circle is eligible for Gold and Black card members only.
20. Can I pick up my HK$50 (C050) Racecourse Dining Coupon at any of the Off Course Betting Branches by showing my redemption letter?
-The redemption letter will be mailed to your designated address within 7 working days after “Priority Coins” are successfully deducted from your account.
21. Which outlets I can / cannot use with the Priority Coins redeemed Racecourse Dining Coupon at the Racecourse?
- The terms & conditions and eligible outlets information can refer to the terms & conditions located at the back of the cash coupons.
22. Can I pick up my “gift shop at the races” at any of the Off Course Betting Branches in Hong Kong Island or The Hong Kong Jockey Club Headquarters located in Happy Valley?
- The “gift shop at the races” cash coupons will be mailed to your designated address within 7 working days after “Priority Coins” are successfully deducted from your account.
23. Can I use my HK$50 "gift shop at the races" cash coupon at The Hong Kong Jockey Club Membership Services Centre or Happy Valley Clubhouse?
- No. HK$50 "gift shop at the races" cash coupons are eligible at Sha Tin & Happy Valley "gift shop at the races" ONLY.
24. If I redeemed the HK$50 “gift shop at the races” cash coupon with my Priority Coins, can I still enjoy the 20% discount at the “gift shop at the races”?
- Yes, you may enjoy the HK$50 “gift shop at the races” cash coupon and 20% discount in “gift shop at the races” at the same time. You may refer to the terms & conditions stated behind the cash coupon.
25. Will I receive any redemption letter after I successfully redeem the gift thru 1818 hotline?
- Redemption thru 1818 hotline will be eliminated starting from 2014/2015 season. You may redeem from The Priority Programme website www.hkjcpriority.com or fill out the Rewards Redemption form.
26. How can I return the HKJC Priority Programme 2014/2015 Rewards Redemption form?
- You may mail the Rewards Redemption Form to: Customer Care, The Hong Kong Jockey Club, 30 Morrison Hill Road, Wan Chai, Hong Kong, by fax at 3162-3323 or email to customer.care@hkjc.org.hk . It is not necessary to send should you have already faxed to us
27. Where can I find the information for HKJC Priority Programme Priority Rewards for 2014/2015 season?
- You may find all the information regarding HKJC Priority Programme Priority Rewards in www.hkjcpriority.com.
28. I have request to redeem a reward through the HKJC Priority Programme 2014/2015 Rewards Redemption Form, can I cancel the request now?
- Cancel and coins refund is allowed through the HKJC Priority Programme website only and you may cancel within 24 hours after the redemption is made.
Redemption by fax, email or mail may not be changed, cancelled, returned or refunded .
29. Can I submit my HKJC Priority Programme 2014/2015 Rewards Redemption Form by different method in order submit the request faster?
- You may only select one method to submit your Rewards Redemption Form, such as by fax, email or form. Should you have already select one of the above method, the redemption letter will be mailed to your designated address within 14 working days after Priority Coinsare successfully deducted from your account.
For website redemption, the redemption letter will be mailed to your designated address within 7 working days after “Priority Coins” are successfully deducted from your account
 
30. Is this required to have the same signature as my betting account when I sign for the HKJC Priority Programme 2014/2015 Rewards Redemption Form?
- Yes, this is for the purpose of verification and to avoid the unauthorized usage or redemption of your account information.


31. Why can’t I redeem any rewards through the HKJC Priority Programme website www.hkjcpriority.com?
- You have to register as a HKJC online user, the website username to link with your existing betting account and you may start your redemption.
Should you have not registered online yet, please login to www.hkjcpriority.com and go to Register as Web to register. It will take 2 days for the online redemption services to be effective.

32. How I can watch horse race in live thru the website?
- You may now watch the Horse race in live thru the website by using your online betting account login name or by your betting account number to login. For selected customers, they will need to become an online user and link with their existing betting account.
33. Can I use my betting account number as a login to watch horse race in live thru the website?
- No, you may not watch the horse race in live thru the website by using the betting account only. Selected customers will have to register as The HKJC online user and link up their existing online betting account. For further information, please contact 1818 Customer Care.
 
34. Can the Racing Web Cast show the full screen of the live race?
- Yes, it can.

35.
Is there any new service hotline at Telebet?
A: Yes, Telebet Direct Connect (18101) is now available for Priority Black and Gold Card Customers. You can
press 1 8 1 0 1 * for 2 seconds until appears, and then key in 8-digit Betting Account number 6-digit Security Code  followed by # before making the call on your mobile phone. After that, simply provide our operator with your Betting Verification Code to start betting.
36. Why do I choose to use Telebet Direct Connect (18101)?
Telebet Direct Connect (18101) provides a quick access to our operator for betting without speaking up your account number and PIN over the phone which offers you high privacy protection.
 
37. What is Betting Verification Code?
It’s pre-set as the last 3-digit of your betting account number. You can update your own favourite 3-digit Betting Verification Code by dialling 18109 and follow the instructions of the Interactive Voice Response System. After that, simply provide our operator with your Betting Verification Code to start betting once Telebet Direct Connect is accessed.
 
38. How can I change my Betting Verification Code?
You can dial 18109,press “1” to select “Betting Verification Code Updating” and then follow the instructions of the Interactive Voice Response System to update your own favourite 3-digit Betting Verification Code.
 
39. If I forgot or failed to provide my Betting Verification Code, will my betting account be frozen?
No, your betting account will not be frozen. You can simply dial 18109 and press “1” to update your own favourite 3-digit Betting Verification Code.
 
40. Can I dial 18101 on Fixed Line Telephone?
If your telephone supports the input of 
or P (Pause), you can press 1 8 1 0 1 * for 2 seconds until appears, and then key in 8-digit Betting Account number 6-digit Security Code  followed by # before making the call on your Fixed Line Telephone. After that, simply provide our operator with your Betting Verification Code to start betting.
If your telephone does not support the input of  or P (Pause), you can press 1888 to follow the instructions of the Interactive Voice Response System to input your account number and security code. After that, simply provide our operator with your Betting Verification Code to start betting
41. How to input ?

Model
Method
iOS / Android
Press  *  until or  P  displays
Blackberry
Select “Add Pause” option on the menu, a or  P  will display
Nokia (Symbian)
Press  *  for 3 times until a or  P  displays
Siemens / Panasonic
Press  0  until a  +  displays
Motorola / Samsung /
Sony (non-Android OS)
Press  *  until a or  P  displays
LG
Press  *  or  #  until a  P  displays. 
Or select “Add 2-sec Pause” option on the menu, a or    P  will display

(For reference only. Input method varies with different mobile phone models.)
 
42. I cannot receive HKJC Priority Programme Paper statement, does the mail drop months changed?
Yes. the mail drop months changed to November 2014, February and May 2015. However, e-statement will continue to send to designated email address every month.